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FAQ's

You can check the list of countries we ship our products to by clicking here

Picking the perfect board depends on many factors.

We want you to choose the board that suits you the best in a clear and understandable way. Therefore, we have developed a tool that will help you with this process.

Click here to use our Board Picker, and check which boards are more suitable for you.

The Wheelbase (often called WB) is the distance between the front and rear trucks.

It’s one of the most significant features of surfskates since it affects directly its performance. The shorter the WB, the more reactive and dynamic the board will be.

As soon as the carrier receives the package, an email will be sent to your mailbox stating the tracking number for you to follow and track your order.

Usually it takes us 1 day to process and prepare the order. You will find more info in our Purchase Conditions.

The S makes reference to the Spring which is inside the system. The number refers to the thickness of this spring, expressed in millimeters. Generally, the S4 system is recommended for those who weigh less than 50 kg, whereas the S5 system is recommended for those who weigh more than 50 kg.

No, the springs are not interchangeable between the different models of the system. The inside of each model is designed to hold a specific spring thickness,  for this reason, a different spring wouldn’t fit correctly.

Yes! There’s no impediment, but it’s important to bear in mind that a person over 50 kg needs a good technique and experience in order to enjoy the S4 system, since it will be much more reactive and unstable than for a person under 50 kg.

Likewise, people under 50 kg can perfectly use the S5 system, although they will not enjoy the reactivity of the S4 system.

With a correct maintenance, your YOW material can considerably extend its useful life, even prevent accidents.

We’re developing a YOW Surfskates Maintenance Guide that will be released soon. Thanks for your patience!

Of course! You can return your order free of charge if certain conditions are met. If you want to take a look at our Purchase Conditions, click here.

If the product you are interested in is out of stock, you will see a box to leave your email address on and join the Waitlist. Once you do so, you’ll receive an automatic email when the product is back in stock.

Dismantling the system is very easy. You can do it yourself without difficulty. Click here to watch a video tutorial which will guide you step by step.

The video shows the V4 system, but it works for the Meraki too. We’ll upload an updated version soon though.

We’ve created a 3D model for each surfskate to see the board from any angle.

You will find the 3D model on the product page, below the product photos.

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