Refund policy

We earnestly ask you to take your time picking the product you’re going to buy to avoid costs and unnecessary transport, with the aim of reducing the environmental footprint as far as possible. You have access to our Board Picker in case you need any help choosing a surfskate model. In the same way, if you are looking for cloth, you can check our Size Guide for each garment.

The reasons to request a refund or free exchange are the followings:

• The item is faulty.
• The item is wrongly described on the website.
• The item is different from the sample you were shown.

 

If you want to return an item because you changed your mind or made a wrong decision, note that you must bear the shipping fee and ship the product by your own means to the following address:

HLC SB Distribution S.L.

POL. Lintzirin Gaina, Plot E 8-15,

20180, Gipuzkoa, Spain

 

We only accept returns if the product hasn’t been used and is in perfect condition.  You have 30 days to request a refund. All returned items must be unused.

In addition, only the value of the items will be refunded. If you request a product exchange, you will bear the shipping cost of the new product.

Before sending the product back to us, please give us notice through: Contact. In order to streamline the management, you can share with us your tracking number.