Terms of service

Information prior to the contractual process

The present web page www.yowsurf.com is property of HLC SB DISTRIBUTION SL with CIF B20737375 and fiscal address in Industrial state Lintzirin Gaina Plot E | P.C 20180, Oiarzun – Spain.

The General Contracting Conditions regulate the distance selling relationship between HLC SB DISTRIBUTION SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13 on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999, of December 13 on the Protection of Personal Data , Law 7/1996, of January 15 on Retail Trade Regulation, and Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce.

HLC SB DISTRIBUTION SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, HLC SB DISTRIBUTION SL reserves the right to apply, in certain cases, a Particular Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is the sale of sports products.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

Also, you can subscribe to the newsletter to receive offers of the referred products or general information that may be of interest.

As user or client, expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, declare to be of legal age and have the legal capacity and to act necessary for the access to the websites of HLC SB DISTRIBUTION SL and the contracting through them.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a user of the website to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, HLC SB DISTRIBUTION SL informs users that personal data collected during the registration process and subsequent purchase, will be entered in a file under their responsibility, in order to process these actions by the user and manage subsequent actions derived from them. Also, HLC SB DISTRIBUTION SL informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address Industrial state Lintzirin Gaina Plot E | P.C 20180, Oiarzun – Spain or through the e-mail store@hlcdist.com

As long as you do not inform us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to build loyalty between the parties.

During the purchase process, you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registry as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this section you will have access to a history of your orders, this is only a section of consultation but its management is allowed, and the user can delete those records that considers it is not necessary to visualize.

After the purchase process the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If in 24 hours from the end of the order you do not receive the confirmation, contact HLC SB DISTRIBUTION SL at the customer service phone or via email store@hlcdist.com.

All the contents of the website are in Spanish and English

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity
In the case of a product on offer, the sell price and its validity will always be indicated along with its essential characteristics.

In compliance with current regulations HLC SB DISTRIBUTION SL offers information on all items for sale, their characteristics and prices. However, HLC SB DISTRIBUTION SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered at any time by the web will be governed by the General Contracting Conditions in force in each case. Also, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products
The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer. The color of the product, observable in the photograph, is not binding. In the characteristics, the same is identified.

Guarantee
HLC SB DISTRIBUTION SL responds to the lack of conformity of all products offered on the website for a period of two years from delivery. HLC SB DISTRIBUTION SL has an after-sales service. The customer can go to the establishment of HLC SB DISTRIBUTION SL, to the after-sales service, by email to store@hlcdist.com. or to the established points by the provider itself. In case of doubt you can contact us through the email store@hlcdist.com.

Prices
All products indicate the sale price in Euros and include the Value Added Tax (VAT).
If any other tax were applicable, this would be indicated (IGIC or IPSI).

Delivery and transport costs
HLC SB DISTRIBUTION SL makes shipments worldwide.

For shipments to Canary Islands, Ceuta and Melilla you address to the phone 943630097 or by email store@hlcdist.com.

For shipments made to Spain and Europe when the amount is less than 40 Euros will be charged an amount of 9.95 Euros for shipping costs. If the amount of the order is more than 40 Euros, the shipping of the order will be free.

For shipments made to the USA, Canada and Norway:

Payment Methods
The customer can pay the amount of his order by choosing any of the following forms.

During the purchase process you must indicate your choice:

– VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are made using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information transmitted to us travels encrypted through the network.

Likewise, the information about your credit card is entered directly on the bank’s page, in the POS (Point of Sale Terminal of the Bank) and they are not entered or registered in any server of HLC SB DISTRIBUTION SL.

When paying with VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, the holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and credit entries in the accounts of the provider and the holder shall be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain obligated in front of HLC SB DISTRIBUTION SL to the reimbursement of the damages and losses caused as a result of said annulment.

– Bank transfer

When selecting the bank transfer you will receive, along with the confirmation of your order, an e-mail with the bank details of HLC SB DISTRIBUTION SL.

It is very important that when making the transfer indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to validate it.

If you wish, you can send us the proof of the transfer by e-mail store@hlcdist.com. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.

We remind you that the payment has to be made in Euros and that all possible exchange and banking commissions run on your own.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always inform your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your entity. If not, HLC SB DISTRIBUTION SL could paralyze the shipment of your order by not receiving the full amount thereof.

Possible exchange and banking commissions are charged to the client.

– PayPal

Allows you to send payments online safely and conveniently. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information en PayPal. http://www.paypal.com.

Order Execution
HLC SB DISTRIBUTION SL is committed to deliver the order in a period of 24 to 48 hours to the Peninsula and the Balearic Islands, 72 to 96 hours for shipments to Europe, Europe 72 to 96 hours, globally the delivery period is 7 days , from the day after the order.

In case of orders to Canary Islands, Ceuta and Melilla contact by email to store@hlcdist.com

The availability of the products offered by HLC SB DISTRIBUTION SL may vary depending on the demand of customers. Although HLC SB DISTRIBUTION SL updates the stock periodically, the product requested by the customer could be sold out at that time. In the event of non-execution due to unavailability, HLC SB DISTRIBUTION SL will notify the customer at the time they have knowledge of this situation, by means of an electronic mail. The period of this communication will not exceed in any case the maximum period of 30 days. HLC SB DISTRIBUTION SL can offer the double option of: supplying the client without a price increase, a product with similar characteristics or of superior quality, or unless justified and demonstr able by HLC SB DISTRIBUTION SL within this same period to pay the sums paid by the order canceled. In the event that HLC SB DISTRIBUTION SL does not make this payment within the period indicated, the buyer may claim to be paid double the amount owed, without prejudice to their right to be compensated.

Right of withdrawal, returns and claims
The buyer will have a period of fourteen calendar days to desist, from the day the customer receives the product, without any penalty and without indication of the reasons.

The exercise of the right of withdrawal must be made by notification by email to store@hlcdist.com, by sending your letter to our postal address Industrial state Lintzirin Gaina Plot E | P.C 20180, Oiarzun – Spain, or through the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law on Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal.