CREDIT CARD

– Safe payment
– Fast
– Your order will be processed immediately
– Accepted credit cards: VISA, EUROMASTER/MASTERCARD, RED6000

PAYPAL

– Safe payment
– Fast
– Your order will be processed immediately

BANK TRANSFER

– Safe payment
– Payments done through bank transfer take 2-4 days to reach our bank account
– Your order will be processed once we have received your payment.

Necessary BANK DETAILS for bank transfers:

– Recipient name: HLC SB DISTRIBUTION S.L.
– Account number: ES84 0081 7522 1100 0140 4946 / BSAB ESBB.
– Payer name: Your Full Name
– Order ID: Your order id.

Once we receive the payment we will take care of your order and it will be sent in 24/48 hours.

Countries we deliver to & Shipping Costs

We ship to the following countries without customs taxes and free shipping for orders over 40€:

      • Austria
      • Belgium
      • Bulgaria
      • Croatia
      • Czech Republic
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Greece
      • Hungary
      • Ireland
      • Italy
      • Latvia
      • Lithuania
      • Luxembourg
      • Monaco
      • Netherlands
      • Poland
      • Portugal
      • Romania
      • Slovak Republik
      • Slovenia
      • Spain
      • Sweden
      • United Kingdom

Your shipping could be send through next delivery service companies:

– UPS International
– FedEx
– DHL

Orders made, from Monday to Friday before 15:00h with the payment confirmed:

– Orders will be processed and sent before 17:00h on the same day.

Orders made, from Monday to Friday after 15:00h with the payment confirmed:

– Orders will be processed and sent before 17:00h on the next day.

Orders made over the weekend with the payment confirmed:

– Orders will be processed and sent the next workday before 17:00h.

Orders without payment confirmed (bank transfers):

– Orders will be processed and sent next workday before 17:00h, once the payment has been confirmed.

Once the order has shipped, the average delivery times are:

– 24/48h to Spain.
– 2/4 days to Europe.
– About 7 days to other countries.

 

For other orders (minimum 15€), Shipping cost to Europe is: 9,95€

For orders outside of Europe the customers must pay the shipping costs. These will be calculated about their weight and shipping countries.

Customers also must be advised of the possibility of paying customs duty costs if applicable.

It is customer’s responsibility to be informed about such costs.

If the country you want your order delivered to is on the list above (Shippings section), you must place your order through the website.

On the contrary, if your country is not part of the list, you can contact us through email and, if possible, we will try to price a shipping.

In orders outside of Europe, it is customer’s responsibility to be informed about customs duty costs.

 

Order Confirmations

Once you have placed an order, you will receive a confimation email.

Once your order has been shipped, you will receive a tracking number. Please note that the tracking link will work after the transport company has scanned the package, so it might take some time.

Please note that sometimes our e-mails end up in the spam folders. If after checking the spam folders you still haven’t received any email from us, please contact us on HLC DIST CONTACT and we will send your order confirmation/tracking number.

 

You can see/print your proof of purchase on the following link, even if you placed your order as a guest:

– Your Orders

From that link you have the possibility of replicating a previous order without going through the entire shopping process again.

All formalized orders will be notified to customers with a confirmation e-mail.

Once your order is shipped, you will receive an e-mail with your tracking number.

You must check your tracking number on the transport company’s website. It might also work if you search the tracking number in Google.

Contact

Free refund policy: Possible motives to request a free refund

– the Item is faulty.
– the Item was wrongly described on the website.
– the Item is different from the sample you were shown.

You can choose between a refund, exchange or store credit.

If you request a refund for other reasons, such as:
– change of mind.
– made a wrong decision.
– other reasons

You can only request an exchange or store credit if your product has not been used.

The customer will be responsible for the return shipping costs. In case of return, only the value of the item/s will be refunded.

You have 30 days to request a refund. Please, retain your online receipt as proof of purchase.

For refunds please contact us at:  Contact

Please, choose carefully.

 

Exchanges: 

If you request a product exchange note that you will be responsible for the return of the product to our warehouse and will bear the shipping cost of the new product.

The returned product must be in good state and cannot be used. Only non-used products will be accepted.

Before sending the product back to us please give us notice through email: Contact

Once you have contacted us through email, send the product in the original packaging to the following address:

HLC SB Distribution S.L.

POL. Lintzirin Gaina, Plot E 8-15, 20180, Gipuzkoa

Thanks a lot!